Refund policy

Incorrect Items Received:
If an incorrect item is received due to a mistake on my end, I will send out a corrected replacement at no additional cost. I do not offer refunds in these cases, even if the item is no longer needed by the time the replacement arrives. Because every item is custom-made, I fulfill the original order as intended by correcting the issue.

If your order is time-sensitive, please reach out before purchasing to confirm turnaround time. While I can never fully guarantee delivery once an order is shipped, I strive to meet my stated turnaround times and get all orders out in a timely manner. Once an item is in the hands of the shipping carrier, I no longer have control over delays, lost packages, or delivery timelines.

Sizing Disclaimer:
Most of the apparel I use is unisex and generally true to size, but sizing may vary slightly between brands. I do my best to select styles that I believe will fit appropriately for each order. When available, I provide a sizing chart to help you make the best decision. If a sizing chart is not provided and you are unsure, please reach out before ordering. I am not responsible for sizing dissatisfaction or exchanges if the item fits differently than expected.

All Sales Are Final:
Due to the custom nature of the items I create, exchanges or refunds are not accepted. If an exception is made at my discretion, a $20 processing fee (or 17%, whichever is greater) will be deducted from any refunded amount to help cover transaction, financing, and preparation costs. Store credit may be offered in place of a refund, at my discretion.

Here are some examples of non-refundable items (but not limited to just this list):

  • Printed items (sublimation, DTF, heat press, etc.)

  • Embroidered items (hats, flaps, patches, apparel, etc.)

  • Laser-cut or engraved items (acrylic, wood, ornaments, keychains, etc.)

  • Personalized/custom-designed products

  • Downloadable or digital designs

  • Gift Cards

Customer-Provided Items:
I am happy to work on customer-provided items when approved beforehand. However, I cannot guarantee results on blanks or materials not supplied by me. If an issue arises during embroidery, printing, or laser work, I will not be responsible for replacing or reimbursing the item. By providing your own item, you accept this risk.

Damaged Items:
If you receive an item that is lost or damaged in shipping, you will need to make a claim with Route Insurance. They protect your items during shipping.
If you don't purchase Route Insurance, I will not be responsible for replacing or refunding items that are lost, stolen, or damaged once they leave my hands.

Acrylic Items:
INSPECT YOUR ITEMS CLOSELY WHEN THEY ARRIVE. IF ITEM ARRIVES DAMAGED, TAKE PHOTOS IMMEDIATELY. DO NOT PEEL THE BROWN PAPER MASKING OFF BEFORE TAKING PHOTOS. THERE WILL BE NO REFUNDS OR REPLACEMENTS ON ACRYLIC ITEMS IF THE PAPER MASKING HAS BEEN REMOVED.

Sale Items:
All sale items are final sale.

Exchanges:
No refunds, exchanges, or returns. All items are custom made to order. All sales are final.

Turnaround Time:
My usual turnaround time is anywhere from 2-21 business days depending on what you are ordering but this may vary based on workload, material availability, or unforeseen events like emergencies or illness. Turnaround time refers strictly to production time, not shipping time.

I can never guarantee delivery dates — only my production/turnaround time. Once your order is shipped, it is in the hands of the carrier. In very rare cases, if a delay on my end causes a missed deadline, I will reach out directly and do my best to make it right.

Shipping:
You will be responsible for paying shipping costs for any items I have approved for return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for a returned or exchanged product to reach me may vary.

If you are shipping an item over $75, I recommend using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.

Local Pickup:
YOU are responsible for picking up your items in a timely manner. Once your order is ready, a pickup email notification will be sent, and your items will go in the porch pickup box located outside. Items will remain there until picked up.

I am not responsible for damaged or stolen items once placed in the pickup box, and no replacement items or refunds will be given.
IF YOU CANNOT PICK UP AND WOULD LIKE YOUR ITEMS TO BE HELD INSIDE UNTIL FURTHER NOTICE, please EMAIL ME at ltxccreations@gmail.com so I can hold them safely inside for you.

Items left in the pickup box for more than 1 month after your pickup notification date may be donated or discarded without refund.